Return policy

Return Policy

If you're not completely satisfied with your purchase from Branton you can return it for a refund. We are committed to ensuring you're happy with our products, website security, and customer support.
Please note, for international orders, we can only accept returns or exchanges if a product is defective. To be eligible for a refund, the defective item must be returned unused, in its original packaging, and with the invoice.
You must report a defect within 7 days of receiving an Eravath product. You can do this by calling us at +91-9993950801 or by emailing us at ecom@eravath.com.
For more information on the refund process for defective items, please refer to our Refund section.

Domestic Returns: Eravath Products
If your Eravath product arrives damaged, you can return it within 7 days of receipt for a full refund.

To be eligible for a refund, the item must be:

• Unused
• In the same condition as when you received it
• In its original packaging
• Returned with the original invoice

Our courier partner will arrange to pick up the order directly from your address.

Return Charges:
Domestic Order: Our courier partner will collect the order from provided address (within India). Customer need not pay any shipping charges to return the product.
Customers should not return the product before receiving a confirmation mail from us about the same.
All the products must be returned in their original condition, unaltered and unused.
Provide the invoice/guarantee card into the package for return process. Without the above, returns will not be processed.
For jewelry products, Customer has to return the jewelry product in its original package. Without compliance of the above, returns will not be accepted by our shipping agent.

NOTE: We shall not entertain any request after 7 days of receipt for Eravath product.

Refund

How to Initiate the Refund Process?
Customers should contact Eravath customer support on 91-9993950801 or write to ecom@eravath.in within 7 days of receipt for Eravath product.
We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.
Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).
In case the customer pays online then amount will be refunded within 7-15 working days from the receipt of returned product(s) at our warehouse.

Domestic Order:
In case of domestic order (where the product is shipped within India) 100% refund will be made.
In case the customer pays online then the amount will be refunded within 7-15 working days from the receipt of the returned product(s) at our warehouse.
In case of COD (Cash on delivery i.e. when customer pays in cash once the product is received) the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer's choice:
If customer provides a cancelled cheque with the returned product then the refund can be made within 7-15 working days & amount will be refunded directly into customer's account through online transfer as NEFT.
If customer doesn't provide any cancelled cheque then amount will be refunded through cheque that will be sent by courier at the address provided by customer at time of registering/placing the order. It may take up to 30 working days.

International Order:
For international orders, currently we do not provide for refund policy. Although, Branton will refund the amount to the customer only under following two circumstances and at the sole discretion of Branton:

We will accept the return of only defective product and then subsequently provide for the refund. However, the refund process will be initiated only post inspection and after we get a go ahead from our QA (quality assurance) team. While refunding for the defective product, we will not charge you for shipment (to and fro).
We will refund under those circumstances where our logistic partner has been unable to deliver the product, even after repeated efforts due to the customer's unavailability. Although while making the refund, we will deduct from the amount paid all the costs incurred by us like shipment expenses both to and fro, customs paid and any other charges.